Terms of Service
This Terms & Conditions Privacy Policy governs the manner in which TheFitnessFanatics.ca collects, uses, maintains and discloses information collected from users (each, a "User") of the TheFitnessFanatics.ca website ("Site"). This privacy policy applies to the Site and all products and services offered by TheFitnessFanatics.ca.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a form subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
Shipping Policy
TheFitnessFanatics.ca ships all orders with Canada Post. All orders will receive an email upon the shipment leaving our warehouse with tracking details. We offer flat rate shipping at a price of $9.99* across Canada (*certain rural postal codes will be subject to a minor increase in shipping price). Unless otherwise stated, we will ship to the provided shipping address as it appears on the order. TheFitnessFanatics.ca is not responsible for customer misprints/mistakes when entering shipping info, and undeliverable packages that are returned to the warehouse will be subject to a new shipping fee upon correction. If a customer realizes a mistake in the shipping info before the order is processed and leaves our warehouse, we will do our best to correct it if possible
Return Policy
We value your business and your satisfaction is of paramount importance to us. However, in the unlikely event that you may wish to return a purchased item, a claim must be submitted within 5 days (of receiving shipment). Please submit your claim to info@TheFitnessFanatics.ca. To receive a full refund, any free items included in the order must be sealed and in original condition. A re-stocking fee will be applied on products with expiry dates.
- If you would like to return a product that you’ve opened, we can apply an in-store credit to your account that you can use towards a future purchase. The in-store credit applied is for the price of the product only (minus a re-stocking fee) and does not include any shipping fees charged for delivery. It is the customer's responsibility to cover return shipping costs and a re-stocking fee will be applied.
Personalized Training Programs
Under no circumstances, including negligence, shall we be liable to you or any other person or entity for any direct, indirect, incidental, special or consequential damages including lost profits personal injury (including death) and property damage of any nature whatsoever, that result from i) The use of, or the inability to use, any site or content, or ii) the conduct or actions, whether online or offline, of any user of a site or any other person or entity, even if we have been advised of the possibility of such damages. In no event shall our total liability to you for all damages, losses and causes of action whether in contract, tort (including negligence) or otherwise exceed the amount paid by you, if any, or $100 (whichever is less) for accessing or participating in any activity related to any site. Moreover, under no circumstances shall we be held liable for any delay or failure in performance resulting directly or indirectly from an act of force majeure or causes beyond our reasonable control.
The limitations, exclusions and disclaimers in this section and elsewhere in these terms or service apply to the maximum extent permitted by applicable law.
By emailing info@TheFitnessFanatics.ca to redeem your personalized training program you accept any and all liability that may occur from using our program. We are not responsible for any injuries, illness, or death that could occur when using one of our personalized training programs.
How we use collected information
TheFitnessFanatics.ca collects and uses Users personal information for the following purposes:
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To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
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To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
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To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
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To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
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To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
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To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Changes to this privacy policy
TheFitnessFanatics.ca has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these termsM
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
8655 120 St,Delta, BC V4C 6R4
Surrey, British Columbia, Canada
Return Policy
We value your business and your satisfaction is of paramount importance to us. However, in the unlikely event that you may wish to return a purchased item, a claim must be submitted within 5 days (of receiving shipment). Please submit your claim to info@TheFitnessFanatics.ca. To receive a full refund, any free items included in the order must be sealed and in original condition. A re-stocking fee will be applied on products with expiry dates.
- If you would like to return a product that you’ve opened, we can apply an in-store credit to your account that you can use towards a future purchase. The in-store credit applied is for the price of the product only (minus a re-stocking fee) and does not include any shipping fees charged for delivery. It is the customer's responsibility to cover return shipping costs and a re-stocking fee will be applied.